![]() ![]() Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.The customer can replace the product unit received within 7 days from delivery and get a replacement unit delivered to the customer.To maintain our services' feasibility, we allow a product's replacement only under the following circumstances. Customers can visit to avail of the service. Important Note - Customer must open a trouble ticket/case with Portronics to get support service on any product in warranty or out-of-warranty. The warranty is issued in New Delhi, and Courts in New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.Product equivalence will be determined solely by Portronics. Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased.If not, then reasonable charges would be deducted for the same. Here the customer has to deposit all the accessories of the product. In case the product is not repairable, Portronics may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product.The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.Portronics will retain any replaced part/s or component/s.No extension of the warranty period will be done. After repairs/replacement, the warranty will remain only for the unexpired period of the warranty.Portronics will pay for return courier charges only but owns no responsibility for any damages/loss during transit.In case of transportation/courier-related damages arising NOT because of Portronics, when the product is sent to the Portronics service center, we would treat it as “out of warranty” because of physical damage and will do repairs on a paid basis.Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is applicable.All expenses & risks incurred in shipping the unit to the company's service centre/authorised service centre will be borne by the customer.The product will be deemed out of warranty if a customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where Portronics provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.Defects due to causes beyond control like lightning, abnormal voltage, acts of God, or while in transit to a service centre or purchaser's residence.NO modification or alteration of any nature is made in the circuitry, software, or body of the product. ![]() Defects are NOT caused by improper use, as determined by the company personnel.Non-authorised person makes NO repair attempt before bringing the product to Portronics.The product should be physically taken to our service center. Such products will not be covered under warranty but can be evaluated for paid repairs/replacements. The product is used according to instructions in the instruction manual and is not physically damaged.The product is a genuine Portronics Product with a supporting invoice/bill, which the customer has to share with Portronics at the time of the request.This warranty is confined to the first purchaser of the product only.This warranty applies only to Products purchased within the territory of India ("Territory'').The Warranty is applicable if said product is in the warranty period AND only if the following conditions are met. Repair or replacement will be carried out through the Company's Service Centres. Portronics Warranty Policy aims to provide customers the clarity about support-related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their Portronics products during the warranty period. ![]()
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